Rules — The Pokies 114

Welcome to the Rules page for The Pokies 114. We tested our onboarding, deposits, withdrawals and bonus handling so this document reflects both our internal policy and the practical outcomes we observed during live platform checks. The information below sets out clear, plain-language rules for using The Pokies 114 gaming platform. These rules are legally binding between you ("the player") and us ("the operator"). Please read them carefully before registering or placing any wagers.

1. Our identity and regulatory approach

The Pokies 114 is registered in Costa Rica under registration number 3-102-841524 and commenced operations in 2021. While registered in Costa Rica, our operations follow robust industry standards which take into account regulatory guidance such as that published by recognised authorities. We maintain a high level of operational control, security and fairness across our platform. Our management team and technical partners ensure that the platform software, games and payment systems are maintained to professional standards.

2. Applicability and acceptance of these rules

By registering an account and using The Pokies 114 you accept these rules in full and acknowledge that they form the terms and conditions governing your access and play. If you do not agree with any part of these rules you must stop using the service immediately. We reserve the right to amend these rules at any time; changes take effect when published on this page and apply to future and ongoing activity on the site. Significant changes will be highlighted on our platform so players can review them.

3. Who may use The Pokies 114

To use our platform you must meet the following requirements. These are mandatory and enforced by our systems and customer support:

1. You must be of legal gambling age in your country of residence. The legal age varies by jurisdiction; it is your responsibility to know and obey local laws.
2. You must be located in a country where online gambling with our brand is permitted. We may restrict access from certain jurisdictions where laws or third-party agreements prohibit play.
3. Your account must be registered in your real name and accurate contact and identity details must be provided when requested.
4. You confirm you have not been self-excluded or barred from gambling by any operator, including us.

4. Account registration and verification (KYC)

When you create an account we will ask for personal information such as full name, date of birth, address, email and phone number. To protect players and meet legal obligations we will require verification of identity, payment method ownership and source of funds in certain circumstances. Our tests show verification requests are typically handled quickly when valid documentation is supplied.

Common documents we may request include:

• Government-issued photo ID (passport, driver licence, national ID card)
• Proof of address (utility bill, bank statement dated within the last 3 months)
• Proof of payment method ownership (photo of card with non-essential digits covered, bank statement showing account name)
• Additional documentation to verify source of funds where large transfers or unusual activity occur

We may suspend withdrawals or place temporary holds while verification is completed. Our experience shows most identity checks are resolved within 48 hours when documents are clear and unambiguous.

5. Account use and restrictions

Accounts are for personal, non-commercial entertainment use only. The following rules apply to account activity and are strictly enforced:

1. Only one account per player is generally permitted unless we explicitly agree otherwise in writing.
2. Only one account per payment card number is allowed. Attempts to use the same card across multiple accounts may lead to suspension and cancellation of winnings.
3. Duplicate accounts, multi-accounting to exploit offers, or any attempt to bypass system controls is prohibited.
4. Use of bots, automated tools, scripts or any programmed gameplay is forbidden. Evidence of automation can lead to voided bets and account closure.
5. Collusion, coordinated cheating or sharing of account access with other players is strictly prohibited.

6. Responsible gambling and self-exclusion

We take player protection seriously. We provide tools to help you gamble responsibly and our staff are trained to identify signs of problem gambling. Our responsible gambling tools include deposit limits, session time reminders, reality checks and self-exclusion options. When we detect high-risk behaviour based on play patterns we may proactively contact the player and apply protective measures.

Steps to protect yourself that we recommend and that can be activated in your account settings or via support:

• Set daily, weekly or monthly deposit limits
• Set loss limits and maximum wager limits
• Activate cooling-off periods and self-exclusion for a defined time
• Request permanent account closure if required

We also provide links to independent problem gambling resources and helplines on our platform. If you request self-exclusion, access to your account will be suspended and funds handled according to the self-exclusion policy and local law.

7. Deposits and payment methods

We support multiple payment methods. Our tests indicate funds typically appear in accounts within the timescales listed below, though third-party banking or payment systems can sometimes introduce delays. You must fund your account using methods registered in your name or with our prior consent.

• PayID / direct bank transfers: typically reflected within minutes to a few hours depending on the bank and local clearing systems.
• Credit and debit cards: usually instant but may depend on card issuer policies.
• Electronic wallets and virtual currency wallets: times vary by provider.

Deposits may be subject to minimum and maximum amounts depending on the payment method. We may also impose additional checks for large or unusual deposits. We do not charge deposit fees, but your bank or payment provider may apply fees.

8. Wagering, bonuses and bonus abuse

We publish the terms of each bonus or promotion clearly on the platform. Bonuses may have wagering (playthrough) requirements, game restrictions and time limits. Our testing of promotional workflows shows that winnings from bonuses are credited according to the stated rules when conditions are met.

Key rules regarding bonuses:

1. Bonuses are subject to eligibility criteria. If you do not meet these criteria any bonus may be declared void.
2. Only one bonus may be used per account unless otherwise stated.
3. Some promotions are limited to specific game types; playing excluded games with bonus funds can void withdrawals.
4. Bonus abuse — using multiple accounts, colluding, 'matched play' or employing strategies solely to extract bonus value — is prohibited. We monitor patterns and will void winnings when abuse is detected.
5. We reserve the right to withhold or cancel bonus funds and related winnings if a player breaches the bonus rules or these terms.

9. Wagering requirements and examples

Wagering requirements state how many times you must wager deposited or bonus funds before they become withdrawable. For transparency we provide examples on the site. One common example is:

• If a payment method requires a 1x playthrough (e.g. PayID) for deposited funds, you must wager the deposit amount at least once before withdrawing.
• If a credit card deposit requires 3x playthrough, you must wager three times the deposit amount before withdrawals will be authorised.

These playthrough multipliers are applied to deposits to ensure compliance with anti-money laundering laws. We tested these rules and they are enforced at withdrawal time when funds are moved off-platform.

10. Withdrawals and processing times

We endeavour to process withdrawal requests promptly. Processing times depend on verification status, the withdrawal method and our internal reviews. Typical timelines we observed during testing are:

• Internal processing: 24–72 business hours in normal circumstances once all documentation is verified.
• Bank transfers and card refunds: additional 1–7 business days depending on the receiving bank.
• Electronic wallets: often within 24–72 hours after internal approval.

We do not charge withdrawal fees, though your bank or payment provider may apply charges. If a withdrawal is returned by your financial institution we will contact you and assist in providing an alternate method where appropriate. We reserve the right to hold payouts while we validate documentation to comply with legal obligations.

11. Security, fraud prevention and AML

We employ industry-standard security measures to protect player funds and personal data, including encryption, multi-factor authentication options and continuous monitoring. Our anti-money laundering (AML) and fraud prevention controls are rigorous. We will report suspicious activity to relevant authorities when required and will cooperate with law enforcement. Players suspected of fraud, identity theft, money laundering or other criminal behaviour will have accounts suspended and funds retained pending investigation. Our tests show these controls detect common high-risk patterns effectively.

12. Game fairness and malfunctions

All games on The Pokies 114 use certified random number generation and return-to-player metrics consistent with industry practice. Occasionally, technical issues or software malfunctions may occur. If a game malfunction happens we will investigate the event in partnership with our software providers. Our obligations in the event of a malfunction are to restore play where possible, reimburse affected players fairly or void affected bets depending on the cause and outcome of the investigation.

If you discover a malfunction while playing you must stop playing immediately and inform support. Attempting to exploit a malfunction can result in voided bets, account suspension and legal action.

13. Prohibited conduct

Examples of prohibited behaviour include (but are not limited to):

• Using automated systems or bots to play
• Creating multiple accounts to claim duplicate bonuses
• Colluding with other players or sharing confidential account access
• Attempting to manipulate game outcomes or exploit known software faults
• Using stolen payment methods or fraudulent documents

When prohibited conduct is confirmed we may void affected bets, confiscate winnings, suspend or close accounts, and report activity to the appropriate authorities. Criminal charges may be pursued where warranted.

14. Breaches, suspension and termination

We may suspend, restrict or terminate your account and withhold funds where we believe a breach of these rules has occurred, where there is suspicious activity, or where required to comply with legal obligations. Typical triggers include failed identity checks, evidence of bonus abuse, fraud or unresolved disputes. When action is taken we aim to communicate the reason and the steps required to resolve the situation. If you believe an action taken against your account is incorrect you should contact our support team and provide any requested documentation.

15. Complaints and dispute resolution

If you have a complaint, please contact our support team through the in-platform help system. Our investigations team logs all complaints and provides an initial acknowledgement within 48 hours. We aim to resolve disputes promptly and fairly. If a complaint remains unresolved you may escalate it by following our published escalation procedure on the platform. In cases where external review is possible, we will cooperate with relevant dispute resolution bodies as required by applicable law.

16. Data protection and privacy

We collect and process personal information to provide our services, comply with legal obligations and improve the player experience. Our privacy notice explains what data we collect, how it is used, and how long it is retained. We protect personal data using encryption and access controls. We do not share personal data with third parties except where required to process payments, complete identity checks, or comply with law and regulatory obligations. If you wish to exercise rights relating to your data (access, correction, deletion), contact our support team.

17. Jurisdiction and governing law

Your use of The Pokies 114 is governed by the applicable laws relating to our operations and any local legal requirements where you reside. By registering you agree that disputes will be handled according to the procedures outlined in these rules and by any applicable dispute resolution mechanism we may specify. If local law gives you consumer protections in addition to these rules, those protections will apply to the extent required by law.

18. Changes to the rules

We reserve the right to amend these rules at any time for operational, legal, regulatory or customer service reasons. Significant changes will be announced on the platform before they take effect. Continued use of the platform after a change is deemed acceptance of the revised rules.

19. Practical examples and FAQs based on our testing

To help clarify how the rules are applied, here are common scenarios we tested and the outcomes:

1. Identity check delay: If a player deposits then requests withdrawal before KYC is complete, withdrawals are paused until documents are verified. When valid documents are supplied, withdrawals proceed within normal processing times.
2. Bonus playthrough not met: If a player deposits via credit card with a 3x playthrough requirement and requests a withdrawal before satisfying it, the withdrawal will be refused until playthrough is met or the bonus is surrendered.
3. Game malfunction: If a game crash leads to ledger inconsistencies we pause affected games, investigate with the software provider and either restore balances or refund bets depending on investigation results.
4. Multiple accounts detected: When multi-accounting is identified, we freeze the accounts, investigate, and remit funds only to the verified legitimate account owner where appropriate. Bonus winnings from abuse are voided.

20. How to contact support

If you need help, open a support ticket through the in-platform help centre or use the live support chat. Provide your account ID and a clear description of your issue. For urgent account restrictions or suspected fraud, contact support immediately and keep copies of any relevant correspondence. Our team logs and prioritises tickets according to severity and aims to provide an initial response within 48 hours.

21. Final notes

These rules balance a fun, fair gaming experience with rigorous protections for players, the platform and the broader financial system. We operate with transparency and an emphasis on compliance and responsible play. If you have questions about anything in this document, or want clarification about a specific rule, reach out to support and we will explain in clear terms how the rule applies to your situation.

By continuing to use The Pokies 114 you confirm you have read, understood and agree to these rules. Thank you for choosing our platform and playing responsibly.